Douglass Narrative and Browns Narrative of the Life and Escape of William Wells Brown :: Compare Contrast Brown Douglass Essays

Douglass' Narrative and Brown's "Narrative of the Life and Escape of William Wells Brown" Aside from the many obvious differences between Douglass’ Narrative and Brown’s â€Å"Narrative of the Life and Escape of William Wells Brown†, I found an important similarity. Although they are not told with the same style or point of view, I think the way both narratives are introduced are practically the same. This is because they both introduce themselves in relation to their families. For William Wells Brown, he begins to tell about his family in the just the second sentence, and for Frederick Douglass, it starts in the second paragraph. First of all, this is important because it sort of allows whites to see validation for black existence free of slavery. This is because white people can actually relate to family structure and the overall notion of family values. Another important aspect is that both men point out that they are of mixed blood. Their fathers were white men. That obviously establishes a connection with white readers, be it negative o r positive. A major goal of these authors is to get the white reader to want to abolish slavery. If they feel connected to Brown or Douglass, they might feel sympathy and therefore want to free them, or they could possibly feel against the mixing of races and therefore getting slaves away from whites (freeing them) might prevent this. Either way, the goal is realized. (The latter one might not be great in terms of preventing colonization though). Thirdly, they both reach out to readers by showing their broken family and how hard separation is for them. Whites, with their view of the family as sacred, might see this as something that needs to be changed. Because both authors opened their narratives with family and its importance to them, they appealed to people who might have originally felt no sympathy for them. I think that Brown includes his â€Å"Narrative† as an introduction to Clotel for two main reasons. I think it shows that he himself has been intimate with, or, at least that he has a great understanding of the situations presented in the novel because he has experienced being a black (mixed black) too.

Front Office Management paper Essay

Abstract: This report is aimed to discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle. The pre arrival stages in a guest cycle entail services that are executed by people or other relevant systems (like software) to deliver the best to the guests. Reservations are an important stage in pre-arrival of all guests. An effective service delivery will ensure the guests get satisfied from the very primary stages. Vital preparations have to be made for the arrival of all guests by the front office department. Records have to be kept. Computers are essential in this process for they play an important facilitation role. Discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle Introduction The main function of front office management is to welcome the guest and make all transactions smooth for the guest. According to Bakers, Huyton and Bradley (2000), a hotel system can be divided into four categories forming the guest cycle notably: the pre-arrival, arrival, occupancy, and departure. This report aims to review the pre arrival stages of guest cycle in a guest cycle by focusing on front office section. The report begins with introduction and background to pre arrival stages of guest cycle and front office management. It will discuss the activities that are partaken when a guest arrives to the front desk of a given hotel in the main body. Then, the conclusion is drawn at the final part. Background In hospitality industry, it is necessary for the service deliverer to give out his/her best services; this is because the clients have nothing to carry home at the end of the transaction (Ismail, 2002). The most important thing is the experience they get from a given hotel. As earlier noted, the front office provides most reputation of a given hotel. The servers need to make great effort to ensure the delivery is up to the required standards. Different writers have similar views of the prospects that take place in the front office more so the pre arrival stage as will be discusses in the following section. According to Hai-yan and Baum (2006), most popular stages that have been identified in pre arrival of guests include: Reservation Registration Occupancy services Check-out and history The pre arrival stages in a guest cycle entail services that are executed by people or other relevant systems (like software) to deliver the best to the guests. The next section is the main body which analyse the activities that are partaken in the pre-arrival stage of the front desk of a hotel. Main body According to Powers et. Al (1999), the stages involved in the pre-arrival need to be distinct and specific. The environment and rooms need to be presentable to ensure the delivery is maximized in all situations. Bakers et. al. (2000) classified the guest cycle in the pre-arrivals, arrivals, occupancy and departure. They believe the pre arrival section mainly comprise the booking doe by the clients and all events that will facilitate arrival of the guest. The front office is tasked with handling a large number of tasks in the guest cycle, they may include making reservations, check-in and registration, mail and information management, handling luggage’s, communication services, handling the accounts for guests, checking out and settlement of bills (Bardi, 2011). The services here can be classified further to three main categories. These include  electronic-mechanical, indirect personal and face to face transactions. The employees in the front desk are trained to employ these services to ensure maximum utility of the clients (Waryszak and Bauer, 1993). The guest cycle stages can be classified into sub-categories depending on different factors. A stage process divides the cycle into presale, sale and post-sale services. The presale services will be discussed into details in this part. Of importance are the reservation services the clients can access from a given Hotel. The reservation stage will be vital for it provides the very initial interaction with the client. The hotel management is obliged to ensure that the staff in this category are very familiar with the activities at this stage and they deliver their best (Ismail, 2002). Use of computers has been of great help for they simplify the process, provide accuracy and speed, this makes the services look professional. The main source of information for reservations include Telephone calls Emails Letters Fax Personal requests The clients will always check in for these services. The service providers will always check if the customer is black listed or not. Black listed customers are offered no chances for various security reasons. Upon confirming a valid customer, the client is offered the rooms available according to his/her priority. If the priority of the clients is important and alternatives are given only when specific rooms are not available (Hai-yan and Baum, 2006). The booking is then confirmed and recorded appropriately in the booking diaries or booking charts. The relevant documents are then filled and the process terminated. These processes are computer enabled to facilitate accuracy. The following considerations are essential when making reservations: Front desk staffs should always offer alternatives to prevent closing the transactions Sale staffs should always use upselling and suggestive selling.  Front desk staffs need to be proactive in delivery Provide satisfying feedbacks to clients Confirm all details to guests and keep up-to-date records Be appreciative to all clients All reservations need to be effectively recorded to ease communication and reference. The main details captured during reservations in pre arrival stage include: guest name, address or the billing address, telephone number, origin or company, dates of arrival and departure, any special notes, and reservation type. It is also vital to note whether front desk staffs are dealing with a group or single persons. To make the reservation via computers, one would run the required software, run the rate plan query command, check for rate availability grid, look up for rate reservation screen, move to the profile screen, and finalize noting the reservation number (Bardi, 2011). The required details are filled into the computers at every given stage and clients informed of any necessary information. Conclusion In as much as the front office is not the main center or hub of a hotel, it is a vital department that makes the first and last impression to the guest. It is important as most guests will approach this department to seek clarification thus essential in retaining clients’ loyalty and reputation of a given hotel. Reservations are a vital stage in pre-arrival of all guests. An effective service delivery will ensure the clients get satisfied from the very initial stages. Vital preparations have to be made for the arrival of all guests by the front office department. Records have to be kept. Computers are essential in this process for they play an important facilitation role. References Baker, S., Huyton, J. & Bradley, P. (2000). Principles of hotel front office Operations. London: Continuum. Bardi, J.A. (2011). Hotel Front Office Management. John Wiley and Sons, USA. Hai-yan, K. and Baum, T. (2006). Skills and work in the hospitality sector: The case of hotel front office employees in China, International Journal of Contemporary Hospitality Management, Vol. 18. No. 6, pp.509 – 518. Ismail, A. (2002). Front Office Operations and Management. Cengage Learning, UK. Kasavana, M.L. and Brooks, R.M. (2012). Managing Front Office Operations (AHLEI). Prentice Hall PTR,USA. Powers, T. & Barrows, C.W. (1999). Introduction to the Hospitality Industry (4th Edition). John Wiley & Sons, Canada. Waryszak, R.Z. and Bauer, T.G. (1993). Front-office Staff Selection Techniques. International Journal of Contemporary Hospitality Management, Vol. 5. No. 4.

The Horrifying Shower Scene in Alfred Hitchcocks Film,...

In this essay I will be doing a close analysis on the famous shower scene in Alfred Hitchcock’s Psycho, 1960. I will be looking at the mise-en-scà ¨ne, performance, cinematography, editing, and the manipulation of sound. I will also be looking at themes that are explored in the film and what messages they convey to the audience. I will be using some theories to help analyze this particular sequence. At the beginning of the clip we can see the Marion flushing pieces of paper down the toilet in a close up shot. Diegetic sound of the flushing is used. The close up reveals that the pieces of paper were a key prop in the film and the audience is left wondering why the Marion has disposed the paper. This suggests that Hitchcock has used a red herring because the audience may assume she has done this because the paper may have had evidence that would prove that she is guilty of something. This also creates an enigma because we suspect that she has a secret hat she is keeping. Enigmas and red herrings are usually found in thriller films to create mystery and tension. The Sound before the Marion get’s into the shower is very quiet as we only hear non-diegetic music that slowly builds up to frightening slow pace music which creates tension for the audience as it notifies us that something is about to happen. When the scene moves to Marion being in the shower the music stops and you can just hear the sound of the shower when it comes on. We can see that the shower curtains areShow MoreRelatedSuspense and Tension in film Psycho Essay1441 Words   |  6 PagesSuspense and Tension in film Psycho Alfred Hitchcock 1960 horror film  ´Psycho` is one of the most celebrated and scary films of its time. Hitchcock’s psychological thriller, psycho was and still is the mother of all modern day horrors. It cost Hitchcock around $800,000 to make the film. Psycho broke all film conventions by showing a leading lady having a lunch time affair in her underwear and also in the shower scene it was rejected on the grounds of nudity but was laterRead MoreThe Simplest Form, By Francois Truffaut2158 Words   |  9 PagesIn the simplest form, an â€Å"auteur† is the author of a film in which who writes and directs their own films and which are usually very unique. The word auteur originated in France and is the outline for an abstract approach to film making where as the director is seen as the central artistic force in a motions picture. The word auteur was introduced in France during the late 1940’s founded by Franà §ois Truffaut who was a French director turned Auteur however Andre Basin would be categorized as the â€Å"father